Refund Policy

Thank you for choosing BirdSMS. We strive to provide the best service possible, but we understand that situations may arise where a refund is requested. Please read our policy carefully.

1. SMS Service Usage

BirdSMS operates on a pay-as-you-go model. You are only charged (or credited, for resellers) when an SMS is successfully received by our system.

• Unreceived SMS: If you request a number and do not receive any SMS within the designated timeframe (usually 5 to 15 minutes), the assignment is automatically cancelled, and no balance is deducted from your account.
• Successful SMS: Once an SMS is successfully delivered to your dashboard or webhook, the transaction is considered complete, and the associated fee is non-refundable.

2. Account Deposits

Unused funds deposited into your BirdSMS account may be eligible for a refund under the following conditions:

• The refund request is made within 7 days of the original deposit date.
• The funds have not been utilized for any successful SMS transactions.
• The account has not violated our Terms of Service or AML Policy.

Please note that processing fees charged by third-party payment gateways (e.g., Binance Pay, Stripe, Bkash) are non-refundable and will be deducted from the refund amount.

3. Fraud and Abuse

If an account is banned or suspended due to a violation of our Terms of Service, illegal activities, or suspected fraud, all account balances are forfeited, and no refunds will be issued.

4. How to Request a Refund

To request a refund for an unused deposit, please contact our support team via Telegram or Email with your Account ID, Transaction ID, and the reason for the request. Our team will review your request within 3-5 business days.